Monday 19 July 2021

Peter Pan themed afternoon tea at The Shard food OK but service disappointing

 Yesterday I went to the The Aqua Shard with my friend for the Peter Pan themed afternoon tea. 

The food was nice but the service let it down . It was not cheap at £52 each so when I booked I expected to receive excellent service ......sadly this was not the case

When we arrived we got  the fast lift up to the 31st floor and the Aqua restaurant. It was very busy with lots of full tables. We had a tiny table for 2 next to the window overlooking the Thames which was a very  nice view

We must of been seated for at least 15 minutes before a waiter came over and offered us a glass of water and handed us the menu. 

We both ordered a cappuccino each which came with a nice design on top 

The menu sounded nice especially the savory food which consisted of  a sausage roll , chicken sandwich , egg mayo sandwich , mushroom shaped brioche bread and a fish one shaped as a hook .

We waited another 15 minutes for the tea stand to arrive which was in the shape of a pirate ship was was very different, Next to our table was a special stand that the boat sat on. Which as a good job as it would not of fitted on our tiny table. 

They savory food  tasted very nice and bread was very fresh . We both liked the sausage roll one best. 
We was not asked if we wanted any more sandwiches which i thought was bad service for the price it cost. Not sure if they would of given us more if we had asked. 
The waiter did not even come over to us to top up our water glass so we had to ask him and also for more coffee. 

Next we tucked into the 3 cakes and little pot of jelly. They all tasted OK but nothing special. I think they looked nicer than what they tasted.  

My friend was going to take the Tinkerbell shaped biscuit home so left it on the table but then the waiter tried to take it away when he cleared the plates.....We managed to retrieve it back from him !!!!!

He should of asked first and then should of offered a box to take it home in. In the end my friend just ate it. 

We sat there chatting whilst they took the boat stand away and we waited for the scones to arrive.  

We waited and waited and waited and after at least 30 minutes my fiend asked if we was going to get the scones as i am sure they had forgotten . The waiter said yes they would bring them soon. 

15 minutes later they arrived on a plate instead of the treasure chest shaped box that other tables had got. We asked why they were not a box and the waiter said that they did not have any boxes !!!!!

My friend informed him that other people had theirs in the treasure box as this was all part of the whole themed experience. So they took them away on the plate and 5 minutes later brought them back in the box with some cream and jam in pots, 

The scones were very small and the raisin ones only had one raisin in each of them ....bit disappointing 

However they did taste quite nice and very buttery with a light crumbly texture which was nice. 

We had the last afternoon tea seating and as we had to wait so long for our scones we were the last table left. All around us the waiters were cleaning the tables and setting them up ready for the evening. They were also mopping the floor around us which I thought was not very polite. 

Though out the whole afternoon tea I think our waiter only asked us once if everything was OK. 

I noticed that they were quick to bring us the bill at the end 


Nearest Station : London Bridge station - about 5 minute walk
Best bits : View from the window and savory food
Worst bits : Service which was terrible 
Value for money : No have had much better for less money
would I go back? :  No I do not think so 


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